At WisePath Academy, customer satisfaction is our top priority. We strive to provide high-quality digital products and ensure a seamless experience for our users. Below is our refund and returns policy:
Refund Eligibility
You are eligible for a refund under the following conditions:
- The digital product was not delivered to you due to a technical issue.
- The product is defective or does not match the description provided on our website.
- You have contacted us within 7 days of purchase with a valid reason for requesting a refund.
Non-Refundable Cases
We do not provide refunds for the following:
- Change of mind after purchase.
- Incorrect use of the product or failure to meet the system requirements.
- Products that have been downloaded and used extensively.
How to Request a Refund
- Email us with the subject line: “Refund Request – [Order Number]”.
- Provide the following details:
- Your name and email address.
- Proof of purchase (e.g., order confirmation email).
- A brief explanation of why you are requesting a refund.
Our team will review your request and get back to you within 3-5 business days.
Processing Time
Once approved, refunds will be processed within 5-7 business days and credited back to your original payment method.